Privacy Policy

1. Introduction

CQ Services LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cqservicesllc.com or contact us for services. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Name
• Phone number (including mobile number)
• Email address
• Home or service address
• Service preferences and scheduling details
• Any other information you include in a contact form or quote request

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring URL
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and service inquiries
• Schedule and confirm service appointments
• Send appointment reminders and follow-up communications
• Send text messages (SMS/MMS) related to your service — see Section 5
• Process payments and manage your account
• Send promotional communications (only with your consent)
• Improve our website and service quality
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract performance: To fulfill service agreements and respond to your requests
• Legitimate interests: To communicate about services and improve our business
• Consent: For marketing communications and SMS messaging where required by law
• Legal obligation: To comply with applicable laws and regulations

5. Text Message (SMS) Privacy

5.1 SMS Data Collection

When you opt in to receive text messages from CQ Services LLC, we collect and store your mobile phone number and your opt-in consent record including the date, time, and method of consent.

5.2 How We Use Your Phone Number

Your mobile phone number is used solely to send you messages related to your service requests, appointment confirmations, reminders, and (where separately consented) promotional offers from CQ Services LLC.

5.3 No Sharing of SMS Data

We do not sell, rent, share, or otherwise disclose your mobile phone number or SMS consent data to any third party for marketing purposes. Your phone number will not be used by any third party to send you marketing messages.

5.4 Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message. You may also contact us directly at contact@cqservicesllc.com or 443-991-8509 to request removal from our messaging list.

5.5 Message and Data Rates

Standard message and data rates from your mobile carrier may apply. We are not responsible for any charges from your carrier.

6. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our website, scheduling software, CRM, or communications platforms — subject to confidentiality agreements
• Legal authorities: If required by law, court order, or to protect the rights and safety of our customers, employees, or the public
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We do not share your personal information with third parties for their own marketing purposes.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Customer records are generally retained for up to 3 years following your last service. SMS opt-out records are retained indefinitely to honor your preferences.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may control cookie settings through your browser. Disabling cookies may affect certain site functionality.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at contact@cqservicesllc.com or 443-991-8509.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: